Platinum Training ConsultantsHilton

Disruption, not displacement

Before we begin

~5 minutes. Your answers help us show DoubleTree leadership the real shift in AI awareness, capability and utilisation.

Step 1

You

We pair your pre and post answers by name + department so we can measure your personal shift.

Step 2

Confidence check

Slide 0–100. Be honest — a low pre-score is what makes the post lift meaningful.

AI Awareness & Fluency

—/100

How confident are you explaining what generative AI is, the main tools, and where they fit — to a colleague right now?

Not at allCompletely

Application to Hospitality

—/100

How confident are you identifying tasks in your department that AI could genuinely help with — and briefing it well?

Not at allCompletely

Comfort & Utilisation

—/100

How comfortable do you feel actually using AI in your working day?

Not at allCompletely
Step 3

Real hospitality scenarios

Pick the option you'd actually go with. No wrong feelings — there's just a best move.

Scenario 1. A guest review says: “Room was spotless but felt tired.” What is the best first AI move?

Scenario 2. You want AI to write a training email for new housekeepers. Which prompt will give the strongest output?

Scenario 3. AI gives you a confident answer that includes a statistic you've never heard. What do you do?

Step 4

Where would you draw the line?

For each task, pick who should own it today.

Draft a reply to a TripAdvisor review

Write a standard operating procedure

Forecast weekend covers from last year's data

Compose a birthday note for a VIP guest

Summarise this week's guest complaints into themes

Handle a live guest complaint face-to-face

Step 5

Your reality today

We'll show the whole team's words as a cloud in the leadership dashboard.

Step 6

One takeaway

Please complete every step above.