Platinum Training ConsultantsDoubleTree by Hilton

Disruption, not displacement

Before we begin

~5 minutes. Your answers help us show DoubleTree leadership the real shift in AI awareness, capability and utilisation.

Step 1

You

We pair your pre and post answers by name + department so we can measure your personal shift.

Step 2

Confidence check

Slide 0–100. Be honest — a low pre-score is what makes the post lift meaningful.

AI Fluency

—/100

How confident are you explaining — to a colleague, right now — what today's AI tools actually do, which one to reach for, and how to string two of them together in one workflow?

Not at allCompletely

AI Agency

—/100

How confident are you deciding which parts of your department's work AI should touch, which parts stay human, and how to brief it so the output is usable?

Not at allCompletely

AI Adaptability

—/100

How confident are you keeping up as tools change — trying something new, judging whether it's worth adopting, and switching when a better option appears?

Not at allCompletely
Step 3

Real hospitality scenarios

Pick the option you'd actually go with. No wrong feelings — there's just a best move.

Scenario 1. You ask AI for a departmental action plan and it returns something generic. What's the best next move?

Scenario 2. You want AI to write a training email for new housekeepers. Which prompt will give the strongest output?

Scenario 3. AI gives you a confident answer that includes a statistic you've never heard. What do you do?

Scenario 4. You need next weekend's staffing plan. Which approach gets the most useful answer from AI?

Scenario 5. A guest review says: “Room was spotless but felt tired.” What is the best first AI move?

Step 4

Where would you draw the line?

For each task, pick who should own it today.

Draft a reply to a TripAdvisor review

Write a standard operating procedure

Forecast weekend covers from last year's data

Compose a birthday note for a VIP guest

Summarise this week's guest complaints into themes

Handle a live guest complaint face-to-face

Step 5

Your reality today

We'll show the whole team's words as a cloud in the leadership dashboard.

Step 6

Microsoft Copilot

Step 7

One takeaway

Please complete every step above.